Refund policy

At cehv13.us, we strive to provide the highest quality cybersecurity learning resources and official certification products. Please read our Return and Refund Policy carefully before making a purchase.

1. Official EC-Council Products (Non-Refundable)

Due to the nature of digital licensing and direct voucher provisioning, all Official EC-Council Products are strictly NON-REFUNDABLE once delivered/issued via email or account activation.

This policy applies to:

  • Official EC-Council Exam Vouchers & Retake Codes

  • Official EC-Council iLabs Access Codes

  • Official eCourseware & Complete Training Bundles

Note: Once an official voucher or lab code has been generated and dispatched, it cannot be revoked, returned, or exchanged.

2. Supplementary Learning Products (30-Day Money-Back Guarantee)

We stand behind the quality of our self-developed practice tools and prep materials. We offer a 30-Day Money-Back Guarantee on the following supplementary digital products:

  • CEH Practice Tests & Simulation-Based Practice Tests

  • Thi Thá»­ NhÆ° Thật Mock Exams

  • Online Ethical Hacking Courses

  • LocalRange Practice Environments

Conditions for 30-Day Refund:

  • The request must be submitted within 30 calendar days from the original purchase date.

  • Refunds apply if the product is defective, inaccessible, or does not match the described content curriculum.

3. How to Request a Refund

To initiate a refund request for eligible supplementary products, please contact our support team with your Order ID and reason for the request:

  • Direct Expert Support (WhatsApp) 

Approved refunds will be processed back to your original method of payment within 5–7 business days depending on your payment provider.